Google Rating
4.7
Centre Point Dental
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location
  • 132 Charing Cross
  • London
  • WC2H 0LA

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr. Baber Nisar, Principle Dentist.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Principle Dentist immediately. If the Principle Dentist is not available at the time, then the patient will be informed when they will be able to talk to the Principle Dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Principle Dentist. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Principle Dentist, Dr. Baber Nisar.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

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We love our patients

“VERY IMPRESSED WITH THE SERVICE “I recently visited Centre Point Dental Practice and I was very impressed with the service. The staff were extremely welcoming and friendly. Very…”

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Mr Stubbs

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We love our patients

“PATIENT & UNDERSTANDING “Thank you Centre Point Dental for your patience and understanding as I am terrified of the dentist. No longer! 🙂 My faith in dentistry has…”

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E Smith

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“EMERGENCY DENTIST!!!!! “I came in as an emergency patient on a Friday afternoon. I was seen on the same day, picked up medication saving me a trip to…”

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G Morris

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“ZOOM TEETH WHITENING TREATMENT “I was very unhappy with the colour of my teeth and booked in a Zoom Whitening treatment. Booked in my lunch hour I was…”

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Y Alevarers

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“A LOVELY WHITE SMILE “I had numerous fillings in my mouth that were all amalgam. Toxic and ugly I wanted somewhere that would replace them safely. All the…”

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C Ruderhall

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“NOT FROWNED UPON AT ALL “My first visit to the dentist in many many years was not frowned upon at all. A thorough check-up was given, explaining my…”

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A Nickelson

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“FRIENDLY LONDON DENTIST “Friendly and very welcoming.””

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O Pope

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“FRIENDLY WELCOMING STAFF “Have had a few issues cosmetic and general health wise with my teeth and I’ve repeatedly left here extremely happy with the work done. Also…”

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J Clark

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“EXCELLENT FIRST EXPERIENCE “I’ve just had a long overdue dentist appointment with Dr. Bassiri and Nush and not only felt completely at ease but they did a professional,…”

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P Austin

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location
  • 132 Charing Cross
  • London
  • WC2H 0LA
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