When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“VERY IMPRESSED WITH THE SERVICE “I recently visited Centre Point Dental Practice and I was very impressed with the service. The staff were extremely welcoming and friendly. Very…”
“PATIENT & UNDERSTANDING “Thank you Centre Point Dental for your patience and understanding as I am terrified of the dentist. No longer! 🙂 My faith in dentistry has…”
“EMERGENCY DENTIST!!!!! “I came in as an emergency patient on a Friday afternoon. I was seen on the same day, picked up medication saving me a trip to…”
“ZOOM TEETH WHITENING TREATMENT “I was very unhappy with the colour of my teeth and booked in a Zoom Whitening treatment. Booked in my lunch hour I was…”
“A LOVELY WHITE SMILE “I had numerous fillings in my mouth that were all amalgam. Toxic and ugly I wanted somewhere that would replace them safely. All the…”
“NOT FROWNED UPON AT ALL “My first visit to the dentist in many many years was not frowned upon at all. A thorough check-up was given, explaining my…”
“FRIENDLY WELCOMING STAFF “Have had a few issues cosmetic and general health wise with my teeth and I’ve repeatedly left here extremely happy with the work done. Also…”
“EXCELLENT FIRST EXPERIENCE “I’ve just had a long overdue dentist appointment with Dr. Bassiri and Nush and not only felt completely at ease but they did a professional,…”